Case Study: Atlassian | Teamwork Lab
Building stronger networks in a distributed world
Empowering employees to build the networks that move their goals forward—a reflection job aid designed for a leading collaboration software company.
Tools
Canva, Confluence, Google Workspace, and Atlassian brand system
Design Foundations
Learning Experience Design • Human-Centered Design • Behavior Learning Theory • Rapid Prototyping • Successive Approximation Model (SAM) • UX/UI Principles • Accessibility • Gestalt Principles • Brand Alignment
Soft Skills
Cross-functional collaboration, communication with behavioral scientists, and iterative problem-solving under ambiguity, iterative feedback integration
Quick Facts
Role: Learning Experience Architect
Deliverable: Interactive job aids (3 versions)
Learners: Global, distributed Atlassians
Challenge + Context
Atlassians set personal goals twice a year, but many lacked a clear method to assess whether their professional networks supported those goals. Networks aren’t just social—they’re how work gets done. But in a distributed world, connection takes intention.
Process + Solution
I followed an iterative, human-centered design process using the Successive Approximation Model (SAM) to rapidly prototype, test, and refine an intuitive reflection tool that promotes self-awareness and drives actionable next steps for connection-building.
The final deliverable was a modular job aid that helps employees intentionally reflect on their professional networks. I designed and developed three prototype versions offering varied depth and modality—from a quick guided reflection to a detailed, fillable worksheet—allowing for flexible use across teams and formats.
I independently managed the design, writing, and prototyping, incorporating design review and feedback from Teamwork Lab behavioral science stakeholders to ensure clarity, accessibility, and behavioral impact.
The right design makes reflection actionable. When people see a path forward, they’re more likely to take it.
This project reaffirmed the value of human-centered microlearning tools—short, guided resources that shift awareness and behavior.
I approached the experience as a bridge between behavioral science and design—creating a tool that feels conversational, inclusive, and genuinely useful in the rhythm of work.
Going Further
To continue building out the program, I would:
Develop guidance for structured networking tasks (e.g., regular contact check-ins, Confluence page agendas for 1:1s)
Create a Confluence template for collecting insights (e.g., collaboration ideas, communication preferences)