Case Study: Atlassian | Teamwork Lab
Turning product guidance into learning moments
Enabling confident adoption by bridging technical documentation and dynamic learning.
Tools Used
Confluence, Camtasia, Loom, Slack, Google Workspace, and Atlassian content design system
Design Foundations
Performance Support Model • Cognitive Load Theory • Microlearning Principles • Information Architecture • UX/UI Design Principles • Action Mapping • Minimalist Documentation Design (Carroll) • SAM (Successive Approximation Model)
Soft Skills
Cross-functional collaboration, content strategy, iterative design, product empathy, technical writing and editing for diverse audiences, change enablement and communication
Quick Facts
Role: Learning Experience Designer, Content Strategist, Technical Writer
Deliverables: Microlearning series for Atlassian Home product
Users: Globally distributed Atlassians
Challenge + Context
As Atlassian introduced a new product, Atlassian Home—a unified project management hub—employees needed clear, actionable guidance to help them understand how to use it in practice.
Approach + Solution
I designed a three-part series of intuitive microlearning documentation resources inside Confluence.
Each piece combined technical product documentation, demo videos, and interactive multimedia learning experiences to help users confidently adopt Atlassian Home in under 15 minutes.
The embedded Camtasia demo videos transformed static documentation into interactive microlearning modules, bringing product workflows to life.
By pairing clear writing, visual design, and behavioral nudges, the series guided users through the full lifecycle of project management in the newly released product.
15 Min Mastery: Product Enablement Series
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Kickstart your project in Atlassian Home
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Post weekly project updates in Atlassian Home
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Review latest updates in Atlassian Home
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Key contributions
Designed a modular content architecture with consistent navigation, tone, and visual hierarchy
Authored all process guidance and technical steps
Produced demo videos in Camtasia with embedded screen captures
Integrated AI-powered Rovo agent references
Applied information architecture and UX writing best practices to support just-in-time learning within the product ecosystem
Impact
Supported the internal launch of Atlassian Home with clear, practical learning pathways
Improved onboarding and workflow adoption by helping employees build new habits through concise, actionable resources
Strengthened cross-product understanding by connecting how Jira, Confluence, and Slack work together within a unified hub