Visualizing global customer support operations through data-driven infographics

ORGANIZATION

OpenTable

TOOLS

Adobe InDesign

Adobe Illustrator

Microsoft PowerPoint

ROLE

Technical Writer

Graphic Designer

DELIVERABLES

  • Global resources infographic: mapped regional support centers, team sizes, and areas of specialization across international markets

  • Customer support process infographic: detailed the lifecycle of customer inquiries (calls, emails, tickets) and how cases are resolved

  • Designed for internal enablement and onboarding to help employees understand how the support organization functions worldwide

KEEP EXPLORING